Frequently Asked Questions
Can't find what you're looking for? Get in touch.
How do I place an order?+
Add any piece to your bag and check out with your delivery details. We currently accept Cash on Delivery only — you pay when your order arrives.
How long does delivery take?+
Most orders ship within 2–3 business days and arrive within 3–7 business days, depending on your location. You'll be able to track the status of your order on the Track Order page once it's placed.
Can I return or exchange an item?+
Yes — unworn items in their original packaging can be returned within 7 days of delivery. See our Refund Policy for the full details, including which items aren't eligible for return.
Is my jewelry covered under warranty?+
Every piece is quality-checked before it ships and covered against manufacturing defects. If something isn't right, contact us within 48 hours of delivery with photos and we'll make it right.
How should I care for my jewelry?+
Store pieces separately in a soft pouch, keep them away from perfume, lotion, and moisture, and have settings inspected once a year to keep stones secure.
Do you offer custom or engraved pieces?+
Reach out through the Contact page with what you have in mind — we regularly work with clients on custom sizing and engraving.