Refund Policy
Last updated: 2026
Returns
We accept returns within 7 days of delivery for unworn items in their original packaging with all tags attached. To start a return, contact us through the Contact page with your order number and reason for return.
Non-Returnable Items
Custom or engraved pieces cannot be returned unless there is a manufacturing defect. Earrings cannot be returned for hygiene reasons unless unopened in their original sealed packaging.
Refund Process
Once we receive and inspect your returned item, we will notify you of the approval status. Approved refunds for Cash on Delivery orders are issued via bank transfer to an account you provide, typically within 5–7 business days.
Damaged or Incorrect Items
If you receive a damaged or incorrect item, contact us within 48 hours of delivery with photos of the item and packaging, and we will arrange a replacement or refund at no cost to you.
Exchanges
We're happy to exchange an item for a different size or style of equal value, subject to availability. Contact us to arrange an exchange.